Because we sell individual collectible cards, we've kept this policy narrow and specific rather than offering open-ended returns. This policy applies to every order, whether paid via PayNow or card.
When we'll refund or replace a card
We will refund or replace a card if:
- You received the wrong item — for example, a different card, a different card number, or a materially different variant (Normal/Reverse Holofoil/Holofoil) than what you ordered.
- The card arrived damaged in transit — for orders sent by shipping, if a card is bent, creased, or otherwise damaged during delivery.
- The condition materially misrepresents what we listed — if we made an error in describing a card's condition (for example, listing a card as Near Mint when it was, on our own assessment standard, clearly Lightly Played or worse at the time it was packed).
When we won't refund or replace a card
- Change of mind after purchase.
- Minor, expected variation in condition for ungraded cards — small differences in centering, edge wear, or surface that fall within a reasonable read of the listed condition grade are not considered a misrepresentation. Ungraded condition is our good-faith assessment, not a professional grading standard.
- Cards collected in person (self-collection) — because you're able to inspect the card at the point of collection, we ask that you check your cards before you leave. Once you've accepted your cards at self-collection, we're unable to offer a refund for condition-related concerns raised afterward.
- Market value changes (a card becoming cheaper or more expensive after your purchase).
How to make a claim
- Contact us at hello@janksbinder.com within 14 days of receiving your order (or of self-collection).
- Include your order number and clear photos of the card(s) in question, including any packaging damage if relevant.
- We'll review your claim and respond within 3 business days.
What happens next
Depending on the situation and stock availability, we'll offer one of the following:
- A replacement of the same card, if we have one in stock
- A refund for the affected card(s) only
- A full order refund, if the issue affects your whole order
Refunds are made to your original payment method — back to your card via Stripe, or via PayNow bank transfer to the account you paid from, whichever applies. We aim to process approved refunds within 3 business days.
Shipping fees on a refund
If the issue is our error (wrong item, misdescribed condition), we'll also refund the shipping fee if shipping was chosen. If a partial refund is issued for one card in a multi-card order, the shipping fee itself is not refunded, since the rest of your order still shipped.
Contact
Questions before or after a purchase? Email hello@janksbinder.com.